Review Article

Usability Barriers for Elderly Users in Smartphone App Usage: An Analytical Hierarchical Process-Based Prioritization

Table 7

Categorization of the identified barriers.

S. no.CategoriesBarriers

1Sensory functionSmall font, screen size, font type, buttons, color contrast, low voice quality, unlabeled and unfamiliar icon's size, visibility, and poor readability
2CognitionNavigational issues, complex users' interfaces and functions, variety of mobile device design, and visual feedback of operation
3Motor skills/impairmentDrag and drop soft keys and multitap, mobile text input e entry, touch screen and virtual keyboard, and the small key with a small gap between them
4Mental modelLack of experience and knowledge and lack of awareness and up-to-date knowledge
5Financial limitationLack of support and trust, device cost, and Internet connection