Performance Evaluation of a B2C Model Based on Trust Requirements and Factors
Table 3
Summary of the structure of the final questionnaire.
Requirements
Questions
ID
Supervision on the e-commerce websites by the government
(1) The government should be sure whether a website is an extension of a familiar offline company, or it is the only touch point with an unknown company.
SEWG1
(2) Website quality and security and privacy statement support trust and intention to shop online.
SEWG2
(3) Proper brand is a vital factor in stimulating purchases over the Internet.
SEWG3
Creating ICT infrastructure
(4) The delivery of Internet service to the villages and remote places helps to increase the purchase from the electronic websites.
CICT1
(5) Increase the speed of internet connection helps to use e-commerce sites.
CICT2
Issuance of regulations and legislation
(6) Government must set up online shopping rules, regulations, and legislation is important to make consumers feel very comfortable in buying from Internet.
IRL1
(7) The significance of having regulations for consumer is crucial for conflict resolutions and online business practice.
IRL2
(8) The absence of regulations and legislation facilitates fraud and e-crimes.
IRL3
Owning home address and develop delivery system
(9) The lack of an efficient postal system is determined to be disadvantageous to consumers.
OHADDS1
(10) The lack of a home address is a major challenge that faced by consumer.
OHADDS2
(11) Not receiving the goods and services on time makes the consumer does not trust in the e-commerce.
OHADDS3
(12) “Wasil” delivery system must provide all its services to all regions of the Kingdom.
