Research Article
Multicriteria Decision Making to Continuous Software Improvement Based on Quality Management, Assurance, and Metrics
Table 1
Criteria and their weights.
| ā | Data quality | Process | Quality | Quality assessment | Quality management | Service | Service quality |
| Data quality | 1 | 2 | 2 | 3 | 4 | 2 | 5 | Process | 1/2 | 1 | 2 | 3 | 2 | 3 | 3 | Quality | 1/2 | 1/2 | 1 | 4 | 3 | 3 | 2 | Quality assessment | 1/3 | 1/3 | 1/4 | 1 | 2 | 2 | 2 | Quality management | 1/4 | 1/2 | 1/3 | 1/2 | 1 | 2 | 3 | Service | 1/2 | 1/3 | 1/3 | 1/2 | 1/2 | 1 | 2 | Service quality | 1/5 | 1/2 | 1/2 | 1/2 | 1/3 | 1/2 | 1 |
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