Research Article

Evolving MCDM Applications Using Hybrid Expert-Based ISM and DEMATEL Models: An Example of Sustainable Ecotourism

Table 13

Cause and effect factors identified by DEMATEL model.

ModelStrong dependent variablesStrong independent variables

1A5 (perceived usefulness)A4 (system satisfaction)
A7 (attitude toward website)
A8 (attitude toward website usage)

2B1 (attitude toward website)B2 (attitude toward website usage)
B7 (engagement behavior)B5 (environmental concerns)
B8 (engagement consequences)

3C6 (satisfaction and loyalty)C1 (sharing)
C7 (empowerment)C2 (learning)
C8 (connection and emotional bond)C3 (co-development)
C9 (trust and commitment)C4 (advocating)
C5 (socializing)