The Scientific World Journal

Research Article

A Simple Approach for Monitoring Business Service Time Variation

Table 12

(a) The service times from the first ten counters in a bank branch (). (b) The service times from the last ten counters in a bank branch ().

(a)




1	0.88	0.78	5.06	5.45	2.93	6.11	11.59	1.20	0.89	3.21	2	3.81
2	3.82	13.4	5.16	3.20	32.27	3.68	3.14	1.58	2.72	7.71	3	3.76
3	1.40	3.89	10.88	30.85	0.54	8.40	5.10	2.63	9.17	3.94	4	3.78
4	16.8	8.77	8.36	3.55	7.76	1.81	1.11	5.91	8.26	7.19	7	3.94
5	0.24	9.57	0.66	1.15	2.34	0.57	8.94	5.54	11.69	6.58	4	3.94
6	4.21	8.73	11.44	2.89	19.49	1.20	8.01	6.19	7.48	0.07	6	4.04
7	15.08	7.43	4.31	6.14	10.37	2.33	1.97	1.08	4.27	14.08	5	4.09
8	13.89	0.30	3.21	11.32	9.90	4.39	10.5	1.70	10.74	1.46	5	4.14
9	0.03	12.76	2.41	7.41	1.67	3.70	4.31	2.45	3.57	3.33	2	4.03
10	12.89	17.96	2.78	3.21	1.12	12.61	4.23	6.18	2.33	6.92	5	4.08
11	7.71	1.05	1.11	0.22	3.53	0.81	0.41	3.73	0.08	2.55	1	3.92
12	5.81	6.29	3.46	2.66	4.02	10.95	1.59	5.58	0.55	4.10	3	3.88
13	2.89	1.61	1.30	2.58	18.65	10.77	18.23	3.13	3.38	6.34	4	3.88
14	1.36	1.92	0.12	11.08	8.85	3.99	4.32	1.71	1.77	1.94	2	3.79
15	21.52	0.63	8.54	3.37	6.94	3.44	3.37	6.37	1.28	12.83	5	3.85

(b)




1	3.82	6.29	10.88	30.85	9.9	3.99	1.59	1.71	8.26	4.1	1	1.19
2	0.24	12.76	11.44	3.2	3.53	0.57	18.23	2.45	2.72	6.92	3	1.28
3	3.82	7.43	0.12	3.37	1.12	12.61	1.59	1.08	0.89	0.07	1	1.27
4	13.89	3.89	5.16	11.32	4.02	0.57	8.01	6.19	1.77	6.58	1	1.25
5	5.81	12.76	2.41	1.15	3.53	0.81	11.59	5.91	4.27	3.33	0	1.19
6	12.89	8.73	10.88	2.89	18.65	10.95	0.41	3.13	4.27	7.71	1	1.18
7	2.89	0.63	0.12	0.22	4.02	10.95	8.01	1.08	10.74	4.1	0	1.12
8	16.8	1.05	1.3	3.2	2.34	0.81	4.32	3.13	0.08	1.46	1	1.12
9	4.21	17.96	5.06	0.22	4.02	3.99	8.01	5.91	0.55	3.33	1	1.11
10	12.89	8.77	11.44	7.41	1.12	1.81	4.32	5.58	0.89	14.08	1	1.10
11	0.88	8.77	5.06	3.55	8.85	10.95	18.23	5.54	2.33	6.58	2	1.15
12	7.71	7.43	0.12	2.58	1.12	2.33	4.23	2.63	4.27	3.33	0	1.09
13	7.71	9.57	0.12	30.85	7.76	1.81	3.14	1.71	2.72	14.08	2	1.14
14	2.89	1.05	2.41	11.32	32.27	8.4	1.97	2.45	11.69	12.83	2	1.18
15	1.36	0.63	3.46	11.32	0.54	10.95	4.23	2.45	2.33	6.34	2	1.22