Research Article

A Simple Approach for Monitoring Business Service Time Variation

Table 9

The of the EWMA-AM and EWMA-AV charts for and .




0.10.30.70.10.30.70.10.30.7

105186.44.81.97.02.91.52.41.61.1
126186.14.31.86.32.61.42.31.51.0
147185.54.11.65.82.41.22.01.30.9
168185.03.81.65.42.21.22.01.30.9
189185.03.71.35.12.21.02.01.30.8
2010184.83.51.24.82.01.01.91.20.7
2211185.53.31.24.51.91.01.91.20.7
2412185.13.11.24.31.80.91.81.10.7
2613185.03.01.14.21.80.91.61.00.7
2814185.42.91.04.11.70.81.61.00.6
3015185.32.91.04.01.70.81.51.00.6