Research Article

Predicting the Use of Public Transportation: A Case Study from Putrajaya, Malaysia

Table 2

Factor analysis of service quality.

ItemsFactor loadingEigenvalueVariance explained (%)Cronbach’s α

QS1Service reliability0.7926.02566.9460.937
QS2Safety at bus stops/terminal0.853
QS3Onboard safety0.898
QS4Customer service0.905
QS5Information 0.886
QS6Vehicle cleanliness0.832
QS7Ticket selling network0.768
QS8Luggage storage area0.813
QS9Special bus lane0.810

Kaiser-Meyer-Olkin measure of sampling adequacy = 0.911.
Bartlett’s test of sphericity = 2564.544 (d.f. = 136, ).