Patient Satisfaction in Malaysia’s Busiest Outpatient Medical Care

Table 4

Factors associated with health service satisfaction among patients by multiple linear regression ( = 340).

Predictors		SE	Beta	value	95% CI; lower–upper
Gender (male)					0.1–2.7
Age (≥50 years)					−0.1–3.0
Income (<MYR 3000)				<0.001	3.4–6.5
Follow-up treatment				<0.001	3.7–11.6
Newly referred case				<0.001	5.0–13.3

The reference group for gender is “female,” for age is “less than 30 years,” for income level is “≥MYR 3000,” and for purpose of visit is “others.”