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The Scientific World Journal
Volume 2015, Article ID 863591, 11 pages
Research Article

A Strategic Study about Quality Characteristics in e-Health Systems Based on a Systematic Literature Review

Web Engineering and Early Testing (IWT2) Research Group, Department of Computer Languages and Systems, University of Seville, Avenida Reina Mercedes s/n, 41012 Seville, Spain

Received 22 February 2015; Accepted 12 May 2015

Academic Editor: Long Cheng

Copyright © 2015 F. J. Domínguez-Mayo et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


e-Health Systems quality management is an expensive and hard process that entails performing several tasks such as analysis, evaluation, and quality control. Furthermore, the development of an e-Health System involves great responsibility since people’s health and quality of life depend on the system and services offered. The focus of the following study is to identify the gap in Quality Characteristics for e-Health Systems, by detecting not only which are the most studied, but also which are the most used Quality Characteristics these Systems include. A strategic study is driven in this paper by a Systematic Literature Review so as to identify Quality Characteristics in e-Health. Such study makes information and communication technology organizations reflect and act strategically to manage quality in e-Health Systems efficiently and effectively. As a result, this paper proposes the bases of a Quality Model and focuses on a set of Quality Characteristics to enable e-Health Systems quality management. Thus, we can conclude that this paper contributes to implementing knowledge with regard to the mission and view of e-Health (Systems) quality management and helps understand how current researches evaluate quality in e-Health Systems.