Research Article
Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System
| | Constructs/Authors | Items | Path |
| Willingness to pay [29];
(Kemény, 2015) | It was easy to pay for the products. | 0.872 | | The waiting time was reasonable. | 0.895 |
| Service quality
(Francis, 2009) | The restaurant was visually appealing. | 0.721 | | The range of the offered products was good. | 0.945 |
| Customer loyalty
(Yang & Peterson, 2004) | I would recommend this restaurant to those who seek my advice on the issue. | 1.000 |
| Customer satisfaction
(Anderson & Srinivasan, 2003) | The restaurant is willing and ready to respond to customer needs. | 1.000 |
| | Wireless communication and Wi-Fi services (Chang et al., 2009) | Wi-Fi access is fast and reliable. | 1.000 |
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