Wireless Communications and Mobile Computing / 2018 / Article / Tab 10

Research Article

Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

Table 10


Willingness to pay [29];
(Kemény, 2015)
It was easy to pay for the products.0.872
The waiting time was reasonable.0.895

Service quality
(Francis, 2009)
The restaurant was visually appealing.0.721
The range of the offered products was good.0.945

Customer loyalty
(Yang & Peterson, 2004)
I would recommend this restaurant to those who seek my advice on the issue.1.000

Customer satisfaction
(Anderson & Srinivasan, 2003)
The restaurant is willing and ready to respond to customer needs.1.000

Wireless communication and Wi-Fi services (Chang et al., 2009)Wi-Fi access is fast and reliable.1.000

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