Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

<div class="floats-full-page floats-full-page-other"><h2>Table 3</h2><div class="floats-full-page-caption"><div>Measurement items and correlations between the constructs.</div></div><div class="floats-full-page-content"><table class="fixed-width table-group" id="tab3"><tr><td><table class="table"><colgroup><col style="width:10.10em" /><col style="width:3.74em" /><col style="width:8.01em" /><col style="width:3.84em" /><col style="width:6.90em" /><col style="width:5.34em" /><col style="width:7.13em" /><col style="width:8.67em" /><col style="width:3.64em" /></colgroup><tr><td class="thead-hr" colspan="9"><hr /></td></tr><tr class="thead"><td class="align_left">Constructs</td><td class="align_center">rho_A</td><td class="align_center">Reliability comp.</td><td class="align_center">(AVE)</td><td class="align_center">Customer Sat.</td><td class="align_center">Service Q.</td><td class="align_center">Customer Loy.</td><td class="align_center">Willingness to pay</td><td class="align_center">Wi-Fi</td></tr><tr><td class="thead-hr" colspan="9"><hr /></td></tr><tr><td class="align_left">Customer Satisfaction</td><td class="align_center">1.000</td><td class="align_center">1.000</td><td class="align_center">1.000</td><td class="align_center">1.000</td><td class="align_center"> </td><td class="align_center"> </td><td class="align_center"> </td><td class="align_center"> </td></tr><tr><td class="align_left">Service Quality</td><td class="align_center">0.877</td><td class="align_center">0.826</td><td class="align_center">0.707</td><td class="align_center">0.535</td><td class="align_center">0.841</td><td class="align_center"> </td><td class="align_center"> </td><td class="align_center"> </td></tr><tr><td class="align_left">Customer Loyalty</td><td class="align_center">1.000</td><td class="align_center">1.000</td><td class="align_center">1.000</td><td class="align_center">0.056</td><td class="align_center">-0.189</td><td class="align_center">1.000</td><td class="align_center"> </td><td class="align_center"> </td></tr><tr><td class="align_left">Willingness to pay</td><td class="align_center">0.724</td><td class="align_center">0.877</td><td class="align_center">0.780</td><td class="align_center">0.646</td><td class="align_center">0.607</td><td class="align_center">0.039</td><td class="align_center">0.883</td><td class="align_center"> </td></tr><tr><td class="align_left">Wi-Fi</td><td class="align_center">1.000</td><td class="align_center">1.000</td><td class="align_center">1.000</td><td class="align_center">-0.193</td><td class="align_center">-0.182</td><td class="align_center">0.691</td><td class="align_center">-0.110</td><td class="align_center">1.000</td></tr><tr class="table-tr"><td colspan="9"><hr class="tbody-hr" /></td></tr></table></td></tr></table></div></div>

Table 3 | Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

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Table 3: Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

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Table 3

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