Wireless Communications and Mobile Computing / 2018 / Article / Tab 4

Research Article

Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

Table 4

Ratio HTMT.

HTMTCustomer SatisfactionService QualityCustomer LoyaltyWillingness to payWi-Fi

Customer Satisfaction
Service Quality0.601
Customer Loyalty0.0560.268
Willingness to pay0.7570.8330.046

We are committed to sharing findings related to COVID-19 as quickly as possible. We will be providing unlimited waivers of publication charges for accepted research articles as well as case reports and case series related to COVID-19. Review articles are excluded from this waiver policy. Sign up here as a reviewer to help fast-track new submissions.