Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

Table 4

Ratio HTMT.

HTMT	Customer Satisfaction	Service Quality	Customer Loyalty	Willingness to pay	Wi-Fi
Customer Satisfaction
Service Quality	0.601
Customer Loyalty	0.056	0.268
Willingness to pay	0.757	0.833	0.046
Wi-Fi	0.193	0.221	0.691	0.129