Wireless Communications and Mobile Computing / 2018 / Article / Tab 9

Research Article

Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

Table 9

Moderating effects.

Path coeff (β)Statistics t (β/STDEV)pSupport

Customer satisfaction → Customer loyalty0.6837.0970.000Yes
Moderating effects → Customer loyalty-0.1061.4590.145n.s.
Wi-Fi network services → Customer loyalty0.1872.6710.008Yes

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