Research Article
Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department
Table 3
Patients’ and family members’ experiences of the counseling situation in the emergency department.
| | Patient | Family member | Counseling situation | 2003 | 2008 | Difference | 2003 | 2008 | Difference | P | | M | M | | M | M | | |
| Information on where one can wait | 5.26 | 5.52 | | 5.24 | 5.45 | |
* | Estimate of waiting time | 4.06 | 3.92 | | 3.55 | 3.81 | | | Information on how the patient was progressing through the department | 4.26 | 4.54 | | 4.33 | 4.64 | | | Clarity of information from the doctor | 5.10 | 5.14 | | 4.54 | 4.78 | | | Experience of being heard by the doctor | 4.99 | 4.99 | | 4.8 | 4.70 | | | Experience of being heared by the nurse | 5.05 | 4.98 | | 5 | 5.25 | | | Clarity of instructions and advice | 5.11 | 5.12 | | 5.13 | 5.27 | | | Peacefulness of counseling space | 5.08 | 4.97 | | 4.95 | 5.05 | | | Unrushed pace of counseling | 5.02 | 4.88 | | 5.07 | 5.16 | | | Enough time for discussing the situation | 4,83 | 4,84 | | 4.77 | 4.99 | | |
|
|
* ≤ 0.05, ** ≤ 0.01, *** ≤ 0.001. Mann-Whitney U test.
|