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| Theme | Patients | Interpreters | GPs |
|
| The interpretation process | | | |
| Means of interpreting | (i) Establish trust
(ii) Translate and convey everything | (i) Translate every word precisely
(ii) Neutrality
(iii) Not disrupt
(iv) Know the technique | (i) Different techniques
(ii) Just a voice in the room
(iii) Language machines
(iv) Empathy |
| Means of informing | (i) Adjust info to culture and level of knowledge
(ii) Everyday language | (i) Tell a little
(ii) Adapt to knowledge
(iii) Written info | (i) Adjust your way of communication |
|
| The meeting itself | | | |
Individual tailored
approaches | (i) Kind response
(ii) Polite and respectful treatment
(iii) “Care for me” | (i) Individual approach
(ii) Patience
(iii) Respect
(iv) Patient’s needs and wishes
(v) Medical authority | (i) Mutual understanding
(ii) Individuality
(iii) Main reason
(iv) Listen
(v) Professionalism
(vi) Respect
(vii) Autonomy
(viii) No prejudices |
| Consultation time | (i) Tell everything
(ii) Proper examination
(iii) Ask questions | (i) Never sufficient
(ii) Frustration
(iii) Present his story
(iv) Imagination
(v) Undivided presence | (i) Need of longer time
(ii) Adjust info
(iii) Find out what it is all about |
| The patient’s feelings | (i) Frustration not
understanding everything | (i) Stress
(ii) Uncertainty
(iii) “Must give space” | (i) “Talking past each other”
(ii) “Feels offended”
(iii) Expect professional IP without judgement |
| The role of family members | (i) Give security
(ii) Support
(iii) Interpret | (i) Interfere
(ii) Incorrect interpretation
(iii) Incomplete info
(iv) Cause dilemmas | (i) Not to divulge confidential info
(ii) Create confidence |
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