|
| Criteria | Level of importance | Respondent | Mean |
|
| (a) Delivery/lead time (DT) | | | |
| On time delivery | 58 | 12 | 4.83 |
| No shipping error (incorrect shipment) | 53 | 12 | 4.42 |
| Able to deliver supplies within short lead time | 50 | 12 | 4.17 |
| Products delivered in good conditions | 56 | 12 | 4.67 |
| Proper delivery record and followup | 58 | 12 | 4.83 |
| Applies JIT (just in time) concept | 50 | 12 | 4.17 |
|
| Total | 325 | 72 | |
|
| Weightage (mean) | 4.5139 | σ | 0.31 |
| Weightage (mean) (%) | 11.7247 |
Var | 0.10 |
| Importance weight | 0.1175 | | |
|
| (b) Support service (SS) | | | |
| Handled by supplier technical experts | 56 | 12 | 4.67 |
| Supplier support readily available | 57 | 12 | 4.75 |
| Promptness of response | 56 | 12 | 4.67 |
|
| Total | 169 | 36 | |
|
| Weightage (mean) | 4.6944 | σ | 0.05 |
| Weightage (mean) (%) | 12.1937 |
Var | 0.002 |
| Importance weight | 0.12194 | | |
|
| (c) Quality factor (QF) | | | |
| Meeting customer requirement and expectations | 55 | 12 | 4.58 |
| Reliability in supply quality | 58 | 12 | 4.83 |
| Product certification | 55 | 12 | 4.58 |
| Provide sample of supply before first ordering | 53 | 12 | 4.42 |
| Proper record on complaints and followup | 55 | 12 | 4.58 |
| Raw material quality and supply reliability | 57 | 12 | 4.75 |
| Special packaging and shipping requirement | 51 | 12 | 4.25 |
| Proper marking and labeling of materials | 54 | 12 | 4.50 |
| Conformance to environmental standard specifications | 53 | 12 | 4.42 |
| Safety and health record performance | 53 | 12 | 4.42 |
|
| Total | 544 | 120 | |
|
| Weightage (mean) | 4.5333 | σ | 0.17 |
| Weightage (mean) (%) | 11.7753 |
Var | 0.03 |
| Importance weight | 0.11775 | | |
|
| (d) Technology (TE) | | | |
| Availability of production facilities and capacity | 56 | 12 | 4.67 |
| Technological capabilities for future improvement | 48 | 12 | 4.00 |
| Innovativeness in product design and development | 47 | 12 | 3.92 |
| Technical support on product development | 51 | 12 | 4.25 |
| Intellectual property | 45 | 12 | 3.75 |
| Information system capability (ICT, EDI, ERP, barcode) | 46 | 12 | 3.83 |
| Shorter product development lead time | 50 | 12 | 4.17 |
|
| Total | 343 | 84 | |
|
| Weightage (mean) | 4.0833 | σ | 0.31 |
| Weightage (mean) (%) | 10.6064 |
Var | 0.10 |
| Importance weight | 0.10606 | | |
|
| (e) Price/cost (PR) | | | |
| Competitive pricing | 56 | 12 | 4.67 |
| Additional discount for large volume purchase | 52 | 12 | 4.33 |
| No charges to distribution/logistic costs | 44 | 12 | 3.67 |
| No charges after sales services costs | 46 | 12 | 3.83 |
| No additional costs for small volume order | 46 | 12 | 3.83 |
|
| Total | 244 | 60 | |
|
| Weightage (mean) | 4.0667 | σ | 0.42 |
| Weightage (mean) (%) | 10.5631 |
Var | 0.18 |
| Importance weight | 0.10563 | | |
|
| (f) Factory capacity and capability (FC) | | | |
| High production capacity | 51 | 12 | 4.25 |
| Capability to cope with any order changes | 49 | 12 | 4.08 |
| Maintain workforce competency | 49 | 12 | 4.08 |
| Reliable production facilities | 54 | 12 | 4.50 |
| Reliable maintenance programme | 52 | 12 | 4.33 |
| Apply OEE concept | 51 | 12 | 4.25 |
|
| Total | 306 | 72 | |
|
| Weightage (mean) | 4.2500 | σ | 0.16 |
| Weightage (mean) (%) | 11.0393 |
Var | 0.03 |
| Importance weight | 0.11039 | | |
|
| (g) Supplier background (SB) | | | |
| Industry and technological knowledge on product | 54 | 12 | 4.50 |
| Having own transportation | 48 | 12 | 4.00 |
| Strong financial management and support | 52 | 12 | 4.33 |
| Approved supplier to other established Tier 1 or 2 company | 50 | 12 | 4.17 |
| Available supply of skilled workforce | 49 | 12 | 4.08 |
| Strategic geographical location of the supplier | 50 | 12 | 4.17 |
|
| Total | 303 | 72 | |
|
| Weightage (mean) | 4.2083 | σ | 0.18 |
| Weightage (mean) (%) | 10.9311 |
Var | 0.03 |
| Importance weight | 0.10931 | | |
|
| (h) Flexibility (FL) | | | |
| Flexible manufacturing system | 47 | 12 | 3.92 |
| Flexibility in operation and production | 50 | 12 | 4.17 |
| Flexibility in product design changes | 45 | 12 | 3.75 |
| Flexibility to respond on changes in requirement | 48 | 12 | 4.00 |
|
| Total | 190 | 48 | |
|
| Weightage (mean) | 3.9583 | σ | 0.17 |
| Weightage (mean) (%) | 10.2817 |
Var | 0.30 |
| Importance weight | 0.10282 | | |
|
| (i) Other management system requirements (MS) | | | |
| Kanban | 52 | 12 | 4.33 |
| Kaizen | 53 | 12 | 4.42 |
| TPS (Toyota production system) | 50 | 12 | 4.17 |
| Six sigma | 42 | 12 | 3.50 |
| 5S implementation | 53 | 12 | 4.42 |
| Failure modes and effect analysis (FMEA) | 50 | 12 | 4.17 |
| Statistical process control (SPC) | 46 | 12 | 3.83 |
| Production part approval process (PPAP) | 50 | 12 | 4.17 |
| Advanced product quality planning (APQP) | 45 | 12 | 3.75 |
| Measurement systems analysis (MSA) | 44 | 12 | 3.67 |
| TS16949 technical specification | 56 | 12 | 4.67 |
| ISO 9001 quality management system | 56 | 12 | 4.67 |
| ISO 14001 environmental management system | 54 | 12 | 4.50 |
| OHSAS 18001 safety and health management system | 53 | 12 | 4.42 |
|
| Total | 704 | 168 | |
|
| Weightage (mean) | 4.1905 | σ | 0.32 |
| Weightage (mean) (%) | 10.8847 |
Var | 0.56 |
| Importance weight | 0.10885 | | |
|
| Grand total weightage (mean) | 38.50 | | |
|
