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| Accessibility | Comprehensiveness |
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| At this place, if the doctor who is responsible for your care is not available, you can see another doctor | (0) Never | At this place, all your health problems are taken care of, whether they are physical or psychological | (0) Not at all agree |
| (1) Sometimes | (1) A little |
| (2) Often | (2) Somewhat |
| (3) Always | (3) Strongly agree |
|
| At this place, how long does it take to see the doctor by appointment? | (0) 4 months or more | At this place, during your visits, the doctor takes the time to talk to you about prevention and asks you about your lifestyle habits | (0) Not at all agree |
| (1) From 1 to 3 months | (1) A little |
| (2) From 2 to 4 weeks | (2) Somewhat |
| (3) Less than 2 weeks | (3) Strongly agree |
|
| How long does it usually take to get there? | (0) More than 30 minutes | At this place, they help you get all the health care services you need | (0) Not at all agree |
| (1) From 15 to 30 minutes | (1) A little |
| (2) Less than 15 minutes | (2) Somewhat |
| | (3) Strongly agree |
|
| At this place, the office hours are convenient | (0) Not at all agree | At this place, your opinion and what you want are taken into account in the care that you receive | (0) Not at all agree |
| (1) A little | (1) A little |
| (2) Somewhat | (2) Somewhat |
| (3) Strongly agree | (3) Strongly agree |
|
| It is easy to reach someone at this place by telephone to make an appointment | (0) Not at all agree | At this place, you are given help to weigh the pros and cons when you have to make decisions about your health | (0) Not at all agree |
| (1) A little | (1) A little |
| (2) Somewhat | (2) Somewhat |
| (3) Strongly agree | (3) Strongly agree |
|
| It is easy to talk to a doctor or nurse by telephone when this place is open | (0) Not at all agree |
| (1) A little |
| (2) Somewhat |
| (3) Strongly agree |
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| Continuity | Outcomes of care |
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| When you go to this place, you see the same doctor | (0) Never | The services you get there help you to better understand your health problems | (0) Not at all agree |
| (1) Sometimes | (1) A little |
| (2) Often | (2) Somewhat |
| (3) Always | (3) Strongly agree |
|
| How long have you been going to this place? | (0) Less than 2 years | The services you get there help you to prevent certain health problems before they appear | (0) Not at all agree |
| (1) From 2 to 5 years | (1) A little |
| (2) More than 5 years | (2) Somewhat |
| | (3) Strongly agree |
|
| At this place, your medical history is known | (0) Not at all agree | The services you get there help you to control your health problems | (0) Not at all agree |
| (1) A little | (1) A little |
| (2) Somewhat | (2) Somewhat |
| (3) Strongly agree | (3) Strongly agree |
|
| At this place, they are aware of all the prescribed medications you take | (0) Not at all agree | The professionals you see there encourage you to follow the treatments prescribed | (0) Not at all agree |
| (1) A little | (1) A little |
| (2) Somewhat | (2) Somewhat |
| (3) Strongly agree | (3) Strongly agree |
|
| At this place, you can receive routine ongoing care for a chronic problem | (0) Not at all agree | The professionals you see there help motivate you to adopt good lifestyle habits | (0) Not at all agree |
| (1) A little | (1) A little |
| (2) Somewhat | (2) Somewhat |
| (3) Strongly agree | (3) Strongly agree |
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