Journal of Industrial Engineering

Research Article

Inclusion of Management Desirability and Risk in Service FMEA-Based Corrective Action Selection Methodology

Table 1

Root cause and effect analysis of critical failures from case example (excerpted partly from [28]).
Criticality priorityFailure modeEffectsPossible causes
1Unreliable supply of goods/merchandise (RPN = 27.29)Shortage of goodsPoor supplier evaluation and selection
Unreliable supply of goods/merchandiseInappropriate supplier relationship management
Lost salesInsufficient inventory of suppliers
Decrease customer loyaltyInadequate marketing research
Customer complaintLack of upward communication
Complicated job allocation and replenishment activityInsufficient customer relationship focus
Customer leaveFailure to match demand and supply
2Air conditioning malfunction (RPN = 25.38)Foods deterioratePoor electrical power design
Customer complaintAged air conditioning
Customer leaveFail to adjust the sales floor temperatures