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| Corrective action | Payoff components |
| Potential positive consequences | Probability of success in achieving goal | Benefit category score | Estimated gain score | Potential negative outcome | Probability of failure in achieving goal | Loss category score | Estimated loss score | End effect category | Payoff score |
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| Performing supplier evaluation () | Reduction in unreliable delivery schedule | 0.8 | 10 | 8 | Resistance from suppliers | 0.2 | 8 | 1.6 | Direct and opportunity financial loss for company | 7.4 |
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| Improve supplier relationship () | Possibility on increase in economic transaction | 0.4 | 7 | 2.8 | Limited knowledge to reveal real suppliers’ desire | 0.6 | 8 | 4.8 | Financial opportunity loss | −2 |
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| Add adequacy of suppliers () | Increase in financial opportunity gain | 0.4 | 4 | 1.6 | Financial hardship moment to obtain banking loan | 0.6 | 7 | 4.2 | Opportunity and sale loss | −2.2 |
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| Improve technique of marketing research () | Opportunity gain due to widening market share | 0.5 | 3 | 1.5 | Nonapproval from top management | 0.5 | 3 | 1.5 | Loss sale (revenue risk), degrading staff moral | 0 |
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| Facilitate upward communication () | Increase in working productivity | 0.7 | 3 | 2.1 | Unfavorable company culture | 0.5 | 5 | 2.5 | Staff productivity loss | −0.4 |
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| Improve focus on customer relationship communication () | Increase in customers’ order | 0.4 | 5 | 2.0 | Nonapproval from company owner | 0.6 | 1 | 1.6 | Sale opportunity loss | 0.4 |
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| Air conditioning malfunction (FM2) | | | | | | | | | | |
Invest staff on AC
Training () | Speed in alleviating AC problems | 0.8 | 8 | 3.6 | Unresolved AC malfunction problem | 0.2 | 8 | 1.6 | Opportunity loss sale | 2 |
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| Purchase new AC units () | Ensuring store convenience | 0.2 | 8 | 1.6 | Nonapproval from top management | 0.8 | 8 | 6.4 | Opportunity loss sale | −5.8 |
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| Empower available crew () | Improve empathy against aggravated customers | 0.7 | 8 | 5.6 | Resistance to change from staff | 0.3 | 8 | 2.1 | Staff productivity loss | 3.5 |
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