Research Article
Inclusion of Management Desirability and Risk in Service FMEA-Based Corrective Action Selection Methodology
Table 5
Estimation on the score of effort components of each corrective action.
| Failure mode | Corrective action | Implementing cost score | Success lead time score | Risk aversion factor |
| Unreliable supply of good/merchandise (FM1) | Performing supplier evaluation () | 7 | 3 | 0.3 | Improve supplier relationship () | 5 | 5 | 0.3 | Add adequacy of suppliers () | 8 | 5 | 0.5 | Improve technique of marketing research () | 10 | 2 | 0.3 | Facilitate intercompany upward communication () | 2 | 4 | 0.1 | Improve focus on customer relationship communication () | 4 | 2 | 0.3 |
| Air conditioning malfunction (FM2) | Invest staff on attending AC training () | 5 | 3 | 0.2 | Purchase new AC equipments () | 6 | 1 | 0.1 | Empower available crew () | 2 | 4 | 0.3 |
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