An Assessment of Emergency Department Throughput and Provider Satisfaction after the Implementation of a Scribe Program

Table 3

Survey results.

Respondent	Resident ()	Physician’s assistant ()	Nurse practitioner ()
(1) Do you think scribes are a valuable addition to this department?
Yes	100%	100%	100%
No	0%	0%	0%
(2) From a shift standpoint, have you seen an increase in work production/work flow while working with a scribe?
Yes, large amount	78%	88%	75%
Yes, small amount	22%	12%	0%
No	0%	0%	25%
(3) Before scribes, how many hours following your shift did you spend charting?
0-1	13%	12%	0%
1-2	56%	25%	25%
2+	31%	63%	75%
(4) With a scribe, how many hours following your shift did you spend charting?
0-1	82%	63%	75%
1-2	12%	37%	25%
2+	0%	0%	0%
(5) Does the use of a scribe increase the amount of time you spend with patients?
Yes	89%	75%	50%
No	11%	25%	50%
(6) Do you enjoy working with a scribe?
Yes	100%	100%	100%
No	0%	0%	0%
(7) Overall, does the use of scribes increase your workplace satisfaction?
Yes	67%	88%	100%
No	33%	12%	0%
(8) Does the use of a scribe increase your quality of life?
Yes	89%	88%	100%
No	11%	12%	0%
(9) Does the use of a scribe increase your level of focus at work?
Yes	78%	88%	75%
No	22%	12%	25%
(10) Does the use of a scribe decrease your level of stress at work?
Yes	83%	88%	75%
No	17%	12%	25%
(11) Does the use of a scribe decrease your level of stress at home?
Yes	78%	50%	75%
No	22%	50%	25%
(12) Will the use of scribes extend your career as a physician/PA/NP?
Yes	72%	38%	50%
Maybe	28%	38%	50%
No	0%	24%	0%
(13) Does the use of a scribe help you remember to ask the patient questions that you otherwise might have forgotten to ask?
Yes	61%	63%	75%
No	39%	37%	25%