Table of Contents
Advances in Nursing
Volume 2014, Article ID 647653, 6 pages
Research Article

Qualitative Inquiry into the Patients' Expectations regarding Nurses and Nursing Care

1School of Nursing, Fasa University of Medical Sciences, Fasa 7461686688, Iran
2Faculty of Nursing and Midwifery, Shiraz University of Medical Sciences, Shiraz 7193613119, Iran

Received 2 January 2014; Revised 6 March 2014; Accepted 12 March 2014; Published 3 April 2014

Academic Editor: Jenny M. Wilkinson

Copyright © 2014 Majid Najafi Kalyani et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Background and Objectives. Awareness about the patients’ needs and expectations is quite important in improving the quality of the services they are provided with. Since meeting the needs and expectations of the patients is one of the basic issues in patient care, the present study aimed to investigate the patients’ expectations from nurses and nursing care. Methods. In this qualitative study, 20 hospitalized patients were interviewed. The data were gathered through deep, semistructured interviews. Then, all the recorded interviews were transcribed, reviewed for several times, and analyzed using qualitative content analysis approach. Results. By analyzing of data, three main categories were extracted. The main categories of the patients’ expectations from nurses and nursing care were comprehensive care, ethical performance, and having proper individual characteristics. Discussion and Conclusion. The study results revealed that the patients expected comprehensive care from the nurses. In addition, the nurses were required to apply the ethical principles in what they do as their duties. The findings of the study can be helpful in improving the patient care.