Research Article
International Market Orientation and Management Capabilities as Determinants of the New Ventures’ International Behaviour
Table 3
Measurement of management capabilities.
|
Relational capabilities | |
| (1) Mutual trust with our strategic partners (Network 1). | | (2) Good at sharing mutual commitment and goals with our strategic partners (Network 2). | | (3) Good at pooling expertise with our strategic partners (Network 3). | |
|
Outside-in capabilities | |
| (4) Good at creating, maintaining, and enhancing relationships with customers (Outside 1). | | (5) Good at ascertaining customers’ current needs and what products they will need in the future (Outside 2). | |
|
Inside-out capabilities | |
| (6) Strong financial management (Inside 1). | | (7) Experience in business management (Inside 2). | | (8) Effective human resources management (Inside 3). | |
|
Spanning capabilities | |
| (9) Ability to launch successful new products (Span 1). | | (10) Quality of customer service (Span 2). | | (11) Good marketing management abilities (Span 3). | | (12) Good at using information coming from the market (Span 4). | |
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