A Multi-Industry Analysis of the Future Use of AI Chatbots

Table 6

Selection of a real person or AI chatbot for each scenario.

	Real person [ (%)]	AI Chatbot [ (%)]
Mental health care	264 (73.3%)	85 (23.6%)
Online shopping	235 (65.3%)	113 (31.4%)
Online banking	291 (81%)	58 (16.1%)