Research Article

Factors Affecting User Retention of Mobile Mutual Fund Investment Applications: Evidence from Indonesia

Table 1

Measurement items.

VariableCodeIndicatorReference

User interfaceIU1Every feature and function in X app is easy to understandOghuma, Libaque-Saenz, Wong, and Chang [5]
IU2The content in application X is arranged in such a way that it makes it easier for me to find out which menu I am currently accessing
IU3The amount of information displayed in app X is appropriate
IU4X app has a nice look
Content qualityCQ1X app provides reliable informationKim et al. [30]
CQ2X app provides information that serves its purpose well
CQ3X app provides complete and concise information
CQ4X app provides the latest information
Prompt responsePR1X app provides reliable informationShao, Li, Guo, and Zhang [6]
PR2Getting information from app X can be done quickly
PR3X app provides fast service to me
SecuritySEC1X app implements security measures to protect all its usersOghuma, Libaque-Saenz, Wong, and Chang [5]
SEC2X app has the ability to check the user’s identity for security purposes
SEC3X application shows great concern for the security of every transaction made by the user
SEC4X application has sufficient technical capabilities to ensure that hackers cannot modify the data I send
SEC5X application has sufficient technical capabilities to ensure that the data I send cannot be modified by hackers
Perceived usefulnessUSE1I feel app X is useful for the investment I makeOghuma, Libaque-Saenz, Wong, and Chang [5]
USE2X app helps me to transact faster
USE3X app helps me to invest more conveniently
Perceived enjoymentENJ1I love investing with the X appOghuma, Libaque-Saenz, Wong, and Chang [5]
ENJ2Investing with the X app brings me a lot of fun
ENJ3I enjoy investing in the X app
Perceived ease of useEAS1Easy for X app to do what I wantGao, Jiang, and& Tang [22]
EAS2X app is easy to use
EAS3My interaction with X app is clear and easy to understand
EAS4It’s easy for me to become an expert in investing using X app
ConfirmationCON1My experience investing in X app is better than my expectationOghuma, Libaque-Saenz, Wong, and Chang [5]
CON2The service provided by X app is better than my expectation
CON3Overall, most of my expectations from using the X app have been met
SatisfactionSAT1I am satisfied with the services provided by the X applicationGao, Waechter, and Bai [20]
SAT2I feel happy with the services provided by the X app
SAT3My decision to use the X app was a wise decision
TrustTRU1X app can be trustedGao, Waechter, and Bai [20]
TRU2X app can keep its promise
TRU3X application always pays attention to the interests of users
Continuance intention to useINT1I intend to continue using the X app to invest in the futureOghuma, Libaque-Saenz, Wong, and Chang [5]
INT2I expect to continue using the X app in the future
INT3If I can, I want to continue using the X app