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| Construct | Code | Measurement items |
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| Information quality | IQ1 | I believe the government has provide accurate information of e-government through social media. |
| IQ2 | The government has provide an up-to-date information about e-government through social media. |
| IQ3 | I believe the government has provide the information meets to my needs about e-government through social media. |
| IQ4 | The government has provide relevant information about e-government through social media. |
| IQ5 | The government has provide information about e-government which easy to understand. |
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| Perceived ease of use | PEOU1 | Most of the e-government service information provided by government is easy to use. |
| PEOU2 | I believe learning to use e-government from social media is easy. |
| PEOU3 | I find social media as a flexible way of promoting strong relationships between citizens’ and e-government. |
| PEOU4 | My interaction with government through social media about the use of e-government services would be clear and understandable. |
| PEOU5 | It would be easy for me to become skillful in using e-government services through social media. |
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| Perceived usefulness | PU1 | Using social media regarding government services can improve the service quality that I will receive about e-government. |
| PU2 | Using social media is increasing my effectiveness about e-government. |
| PU3 | The use of social media can improve my performance to exchange information about e-government. |
| PU4 | Generally, I find it useful to use information about e-government on social media. |
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| Transparency | TR1 | The government plan and program about e-government are implemented transparently. |
| TR2 | The entire process of plan and program about e-government is transparently disclosed. |
| TR3 | The public can clearly see the progress and situations of the administration e-government. |
| TR4 | The government discloses sufficient information to the public about its performance implementing e-government. |
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| Accountability | AT1 | The government has a regular reporting the achievements and results of the program against its objectives implementing e-government. |
| AT2 | The government recognizes its responsibility toward the public through implementing e-government program. |
| AT3 | The government abides by regulations in all circumstances in implementing e-government programs. |
| AT4 | The government ensures proper usage of its budget in an authorized performance in implementing e-government programs. |
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| Responsiveness | RV1 | The government is sensitive to public opinions about e-government. |
| RV2 | The government responds to public needs about e-government quickly. |
| RV3 | The government is making sincere effort to support citizens who need help about e-government. |
| RV4 | The government is efficient in providing quality solutions for public needs about e-government. |
| RV5 | Citizen’s appeals to the government about e-government are treated properly within a reasonable period of time. |
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| Trust to e-government | TTE1 | I trust this e-government. |
| TTE2 | This e-government is a reliable to carry out public services. |
| TTE3 | When it comes to do public services this e-government is trustworthy. |
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| e-Government participation | EP1 | I intend to participate with e-government. |
| EP2 | To participate with e-government is something that I would do. |
| EP3 | I would use e-government information and services. |
| EP4 | I predict I will participate with e-government in the future. |
| EP5 | I would not hesitate to engage with e-government. |
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