Research Article

Coimagining the Future of Voice Assistants with Cultural Sensitivity

Table 3

Statistically significant differences in dialogue theme frequencies by country.

ThemeSubthemedfUSJP

Social aspectsSocial protocol20.301<0.00126 (28%)11 (7%)
Interpersonal connections14.341<0.00140 (43%)33 (21%)
Mutual respect10.3310.00133 (35%)28 (18%)
Advice4.6110.0335 (37%)40 (25%)
Sounding board5.0610.0233 (35%)36 (22%)
Harassment5.7110.026 (6%)1 (1%)

VA behaviourThinking ahead4.9510.035 (5%)26 (16%)

VA knowledgeAbout the environment4.0610.0438 (40%)46 (29%)

User behaviourTrusting the VA with complex tasks37.241<0.00167 (71%)51 (32%)
Giving the VA the lead10.871<0.00117 (18%)8 (5%)
Grounding behaviour12.181<0.00157 (61%)62 (39%)
Implicit next6.9210.0088 (9%)2 (1%)

Sig. diff. at the level. Sig. diff. at the level. Sig. diff. at the level.