|
| Principle of persuasive dialogue technology | Feature in WhatsApp | Explanation and illustrative example in WhatsApp |
|
| Reminder | Push notifications | The notification that we receive when the app is not open. |
| Badges | Users are motivated to read the messages to remove the budges. Badges are shown on WhatsApp icon and chat, status, and call tabs when they have messages or miscalls, for example,
(i) Badge WhatsApp icon with red dot or number
(ii) Badge chat tab with dots or numbers
(iii) Badge status tab with dots or numbers
(iv) Badge call tab with dots or numbers |
| Vibrations/buzzing | A vibrating alert notification notifying the user of an incoming message. |
| Flashlight blinking | Blink or pulse to inform and notify the user of new missed calls and/or incoming SMS messages without turning on the screen at all. |
| Conversation tones | Play sounds for incoming and outgoing messages (the sounds played when you send and receive a message). |
| Troubleshooting | A systematic approach to problem-solving that is often used to find and correct issues with WhatsApp.
For example, if someone’s message is not yet received because their phone needs to come online, WhatsApp will send a message “Waiting for this message. This may take a while.” |
|
| Social Role | Last seen | The last time the contact used WhatsApp |
| Read receipt | Two blue check marks appear when all participants in the group have read your message.
For example, last seen today at 5:12 PM.
It displays when the message or chat is viewed by the recipient (two blue ticks). |
| Status notifications | It has a prompting feature to keep the user coming back to the app
Everyone in the user’s network would be notified when a user’s status changed (“I woke up late” or “I’m on my way). |
| Enter/exist notifications in group | Notifying in the chat that somebody has entered/exited the group |
| Disappearing messages notifications (message+clock icon) | When enabled, the following message will appear in the chat box: “Disappearing messages have been turned on. All new messages will disappear from this chat 24 hours after they are sent.
Clock icon will appear next to the contact or group’s picture to notify that messages will disappear 24 hours, 7 days, or 90 days after the time they are sent. |
|
| Suggestions | Use mobile WhatsApp suggestion | When using Desktop WhatsApp and searching for messages, you will get the following message: “Use WhatsApp on your phone to see older messages” |
| Word suggestions | Word autocorrection and suggestion in WhatsApp keyboards |
| Image suggestions | During the writing process, WhatsApp suggests images of the text.
For example, when we write coffee, a picture of coffee appears; when we write cake, a picture of cake appears; when we write morning, an image of a rising sun appears. |
|
| Liking | Simple interface and features | WhatsApp has a simple look that appeals to its users. For example, no username and password, simple sending and receiving text messages, simple sending and playing voice messages, and WhatsApp Web to send and receive messages via computers. |
|
