Revisiting Provider Communication to Support Team Cohesiveness: Implications for Practice, Provider Burnout, and Technology Application in Primary Care Settings
Table 4
Association of communication mode with provider burnout-related outcomes.
Outcomes
Odds ratio †
In-person
PCMI‡
2.53 (1.7, 3.86)
Self-reported burnout
0.64 (0.43, 0.92)
Satisfied with job
1.51 (1.05, 2.19)
Intention to leave
0.55 (0.36, 0.85)
Electronic health record
PCMI‡
1.23 (0.92, 1.66)
Self-reported burnout
0.9 (0.67, 1.23)
Satisfied with job
1.05 (0.78, 1.4)
Intention to leave
0.87 (0.61, 1.24)
Telephone call
PCMI‡
1.41 (1.03, 1.93)
Self-reported burnout
0.81 (0.59, 1.11)
Satisfied with job
0.92 (0.67, 1.25)
Intention to leave
1.27 (0.87, 1.88)
Text message
PCMI‡
1.38 (1.03, 1.86)
Self-reported burnout
0.88 (0.65, 1.19)
Satisfied with job
1.21 (0.9, 1.64)
Intention to leave
1 (0.69, 1.43)
E-mail
PCMI‡
1.16 (0.88, 1.55)
Self-reported burnout
0.84 (0.62, 1.12)
Satisfied with job
1.04 (0.78, 1.38)
Intention to leave
0.88 (0.62, 1.24)
Smartphone application
PCMI‡
0.97 (0.68, 1.4)
Self-reported burnout
0.8 (0.53, 1.15)
Satisfied with job
1 (0.71, 1.45)
Intention to leave
1.04 (0.65, 1.59)
Notes: complete cases were analyzed in separate models. † Adjusted for occupation, age, race, gender, years of experience, office setting, length of work experience, work type, and location. ‡ Provider comanagement index score was dichotomized as a binary variable using the mean score 70. ,, and .
