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Theme | Patients | Interpreters | GPs |
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The interpretation process | | | |
Means of interpreting | (i) Establish trust (ii) Translate and convey everything | (i) Translate every word precisely (ii) Neutrality (iii) Not disrupt (iv) Know the technique | (i) Different techniques (ii) Just a voice in the room (iii) Language machines (iv) Empathy |
Means of informing | (i) Adjust info to culture and level of knowledge (ii) Everyday language | (i) Tell a little (ii) Adapt to knowledge (iii) Written info | (i) Adjust your way of communication |
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The meeting itself | | | |
Individual tailored approaches | (i) Kind response (ii) Polite and respectful treatment (iii) “Care for me” | (i) Individual approach (ii) Patience (iii) Respect (iv) Patient’s needs and wishes (v) Medical authority | (i) Mutual understanding (ii) Individuality (iii) Main reason (iv) Listen (v) Professionalism (vi) Respect (vii) Autonomy (viii) No prejudices |
Consultation time | (i) Tell everything (ii) Proper examination (iii) Ask questions | (i) Never sufficient (ii) Frustration (iii) Present his story (iv) Imagination (v) Undivided presence | (i) Need of longer time (ii) Adjust info (iii) Find out what it is all about |
The patient’s feelings | (i) Frustration not understanding everything | (i) Stress (ii) Uncertainty (iii) “Must give space” | (i) “Talking past each other” (ii) “Feels offended” (iii) Expect professional IP without judgement |
The role of family members | (i) Give security (ii) Support (iii) Interpret | (i) Interfere (ii) Incorrect interpretation (iii) Incomplete info (iv) Cause dilemmas | (i) Not to divulge confidential info (ii) Create confidence |
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