Impacts of Québec Primary Healthcare Reforms on Patients’ Experience of Care, Unmet Needs, and Use of Services
Table 2
Difference-in-differences (DD) of experience of care, unmet needs, and utilization of services (%) between users having NC, FMG, or FMG-NC as usual source of care and those having another type of medical clinic, 2003–2005 and 2008–2010.
2003–2005
2008–2010
DD
% of change
Comparison group
Treatment group
Diff.
Comparison group
Treatment group
Diff.
(other medical clinics)
(FMG-NC, FMG, NC)
(other medical clinics)
(FMG-NC, FMG, NC)
()
()
()
()
Accessibility of services (max score: 10)
7.20
7.25
0.05
.252
6.75
6.98
0.23
<.001
0.18
2.5
.003
Continuity (max score: 10)
8.16
8.00
−0.16
.002
8.65
8.33
−0.32
<.001
−0.16
−2.0
.107
Comprehensiveness (max score: 10)
8.51
8.43
−0.08
.106
8.42
8.27
−0.15
.002
−0.07
−0.8
.343
Responsiveness (max score: 10)
8.71
8.62
−0.09
.004
8.86
8.86
0.00
.031
0.09
1.0
.031
Perceived care outcomes (max score: 10)
8.58
8.50
−0.08
.105
8.75
8.57
−0.18
<.001
−0.10
−1.2
.147
% of users who reported unmet needs for care
19.1
18.8
−0.30
.777
16.1
16.4
0.30
.691
0.6
3.2
.632
% of users who attended usual source of care six times or more
22.8
24.2
1.4
<.001
19.9
19.3
−0.6
.607
−2.0
−8.5
.200
% of users who attended emergency room at least once
