In this paper the authors introduce systems in which customers are served by one active server and a group of passive servers. The calculation of response time for such systems is rendered by analyzing a special kind of queueing system in a synchronized random environment. For an embedded Markov chain, sufficient conditions for the existence of a stationary distribution are proved. A formula for the corresponding vector generating function is obtained. It is a matrix analog of the Pollaczek-Khinchin formula and is simultaneously a matrix functional equation. A method for solving this equation is proposed.