Charge Nurse Perspectives on Frontline Leadership in Acute Care Environments

Table 2

Leadership qualities needed by frontline nurse leaders.

Theme	Qualities	Frequency mentioned
Manages communication	Listening skills	293
	Keeping everyone updated
	Sensitivity to communication styles
	Confronts conflict directly
Acts as the team coach	Clinical competence	243
	Seen as a go-to person
	Expert educator
	Cheer leader for the team
	Team player
	Collaborative
	Knows how to delegate
Seen as approachable	Nonjudgmental	183
	caring
	Demonstrates empathy
	Positive corrective feedback
	Transparent
	Available
Works like an air traffic controller	Organizes the work of the team	168
	Ability to prioritize
	Reduces unit chaos
	Multitasks
	Manages stress
Viewed as a professional	Confident	123
	Assumes accountability for actions
	Diplomacy with interdisciplinary team
	Role model
	Leadership respected by all
	Professional advocate for nursing