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ISRN Nursing
Volume 2012 (2012), Article ID 303790, 7 pages
Research Article

Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department

1Nursing Science, Research Collegium, School of Health Sciences, University of Tampere, Etelä-Pohjanmaa Hospital District, 33014 Tampere, Finland
2Nursing Science, School of Health Sciences, University of Tampere, Seinäjoki University of Applied Sciences, 33014 Tampere, Finland
3Nursing Science, School of Health Sciences, University of Tampere, Etelä-Pohjanmaa Hospital District, 33014 Tampere, Finland

Received 31 May 2012; Accepted 18 July 2012

Academic Editors: B. Mandleco and D. Whitehead

Copyright © 2012 Eija Paavilainen et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Although the research indicates that patients and family members are not fully satisfied with the counselling they receive, little is known about the quality of counselling in more detail. The purpose of the study was to describe patients’ and their family members’ experiences about counselling in emergency department, and follow how these experiences possibly change after the educational intervention for the whole nursing staff of the ED ward. The pre-test-post-test follow-up design was implemented including online continuing education for ED staff. The data were collected via questionnaires from patients and their family members in two phases and analyzed statistically. After online education of staff, experiences of patients and family members concerning counselling were better than before the education. Especially, family members’ satisfaction had increased. However, our results also indicated that patients and family members desire more information for example, regarding medications. Care practices had developed towards family-centeredness, which patients and family members appreciate. Online education proved also in some degree its usefulness in educating ED staff, by offering the same education to a staff which works in shifts. Furthermore, family presence and participation practices should be developed by offering possibilities for families to stay with each other on ED ward.