Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department

Table 3

Patients’ and family members’ experiences of the counseling situation in the emergency department.

	Patient			Family member
Counseling situation	2003	2008	Difference	2003	2008	Difference	P
	M	M		M	M
Information on where one can wait	5.26	5.52	𝟎.𝟐𝟔	5.24	5.45	𝟎.𝟐𝟏	*
Estimate of waiting time	4.06	3.92	−𝟎.𝟏𝟒	3.55	3.81	𝟎.𝟐𝟔
Information on how the patient was progressing through the department	4.26	4.54	𝟎.𝟐𝟖	4.33	4.64	𝟎.𝟑𝟏
Clarity of information from the doctor	5.10	5.14	𝟎.𝟎𝟒	4.54	4.78	𝟎.𝟐𝟒
Experience of being heard by the doctor	4.99	4.99	𝟎.𝟎𝟎	4.8	4.70	−𝟎.𝟏𝟎
Experience of being heared by the nurse	5.05	4.98	−𝟎.𝟎𝟕	5	5.25	𝟎.𝟐𝟓
Clarity of instructions and advice	5.11	5.12	𝟎.𝟎𝟏	5.13	5.27	𝟎.𝟏𝟒
Peacefulness of counseling space	5.08	4.97	−𝟎.𝟏𝟏	4.95	5.05	𝟎.𝟏𝟎
Unrushed pace of counseling	5.02	4.88	−𝟎.𝟏𝟒	5.07	5.16	𝟎.𝟎𝟗
Enough time for discussing the situation	4,83	4,84	𝟎.𝟎𝟏	4.77	4.99	𝟎.𝟐𝟐

* ≤ 0.05, ** ≤ 0.01, *** ≤ 0.001.
Mann-Whitney U test.