Wellness Centre: An Evidence-Guided Approach to Delivering Culturally Relevant Community Psychogeriatric Services for Chinese Elders
Table 1
Access-facilitating strategies rated in 2008 Client Satisfaction Survey.
Factors valued by respondents for accessing Wellness Centre’s service
Factors:
Strongly agree (%)
Agree (%)
Strongly agree (%)
Agree (%)
Speak my language*
58
40
Ethnic staff reflective of target ethnic population*
52
44
Understand and respect my culture*
50
45
Simple and flexible service access procedure
48
45
Offers nonpharmacological intervention, including psychotherapy
40
53
Comfortable and cultural-friendly environment*
55
44
Traditional and alternative care options
23
63
Located at ethnic community*
50
44
Involves family
40
50
Noninstitutional/nonmedicalized environment
39
47
Timely response
48
48
Nonstigmatized feeling
36
40
Out of 85 approached, 62 completed the survey, 6 declined, and 17 could not be reached. Of those who responded, over 98% were satisfied with the service received and would recommend the Wellness Centre to others in need of mental health services.
*The 5 strategies most valued by respondents.
