Table of Contents
ISRN Industrial Engineering
Volume 2013, Article ID 131596, 8 pages
Research Article

Methodology for User-Centered Innovation in Industrial Living Lab

1Dipartimento di Ingegneria dell’Innovazione, Università del Salento, Campus Ecotekne, 73100 Lecce, Italy
2EKA S.r.l., Via Monteroni s.n., C/O Edificio IBIL, 73100 Lecce, Italy

Received 30 September 2013; Accepted 4 November 2013

Academic Editors: B. C. Cheung, F. Malek, and J. M. Merigo

Copyright © 2013 Angelo Corallo et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


In the last years the Living Labs (LLs) approach is becoming really important to test new products/services in real-life settings. Following the perspective of user-centered innovation emerged by the critical review of the existing international LLs’ methodologies, this paper describes how, in the Living Lab related to KHIRA research project, research activities and innovation are integrated, according to a public-private-person partnership (PPPP), to develop innovation processes, participated and user-centered, in the industrial sector. The LL related to KHIRA research project involves several users categories: industrial partners, universities and research centers, SMEs belonging to Apulian manufacturing industry, public administrations, and other users. A heterogeneous users’ community can produce new ideas of products and services oriented to solve real industrial problems as those related to the product life-cycle management (PLM) in complex manufacturing environments. Purpose of this study is to present a methodology that can be used in the industrial LLs aimed at developing new products/services in complex environments, bridging the existing gap between the LLs’ activities management and those aimed to develop user-centered innovation.