Table of Contents
ISRN Software Engineering
Volume 2013, Article ID 507984, 37 pages
http://dx.doi.org/10.1155/2013/507984
Review Article

Business Process Management: A Comprehensive Survey

Department of Mathematics and Computer Science, Technische Universiteit Eindhoven, 5612 AZ Eindhoven, The Netherlands

Received 16 August 2012; Accepted 6 September 2012

Academic Editors: F. Barros, X. He, J. A. Holgado-Terriza, and C. Rolland

Copyright © 2013 Wil M. P. van der Aalst. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Business Process Management (BPM) research resulted in a plethora of methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. This survey aims to structure these results and provide an overview of the state-of-the-art in BPM. In BPM the concept of a process model is fundamental. Process models may be used to configure information systems, but may also be used to analyze, understand, and improve the processes they describe. Hence, the introduction of BPM technology has both managerial and technical ramifications and may enable significant productivity improvements, cost savings, and flow-time reductions. The practical relevance of BPM and rapid developments over the last decade justify a comprehensive survey.