Table of Contents
Journal of Industrial Engineering
Volume 2013 (2013), Article ID 682532, 11 pages
Review Article

Fuzzy Quality Function Deployment: An Analytical Literature Review

1Department of Engineering Faculty, Islamic Azad University, Semnan Branch, P.O. Box 35136-93688, Semnan, Iran
2Department of Industrial Engineering, Semnan University, Semnan, Iran

Received 10 December 2012; Revised 1 April 2013; Accepted 8 April 2013

Academic Editor: Hsin-Hung Wu

Copyright © 2013 Mohammad Abdolshah and Mohsen Moradi. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


This paper presents an analytical literature review on fuzzy quality function deployment (FQFD) of papers published between 2000 and 2011. In this review, publications were divided into two main groups. First group included publications which proposed some models to develop FQFD. The second one was related to new applications of FQFD models. Next, publications were analyzed and research gaps and future directions were presented. We reached some conclusions including the following. (i) Most of studies were focused on quantitative methods to accomplish phase 1 of QFD or House of Quality (HoQ). The most employed techniques were multicriteria decision making (MCDM) methods. (ii) Although main purpose of using QFD was product development, other factors such as risk and competiveness analysis should be considered in product development process. (iii) A promising approach is using of metaheuristic methods for solving complicated problems of FQFD. (iv) There are a few studies on completing all phases of FQFD.