Inclusion of Management Desirability and Risk in Service FMEA-Based Corrective Action Selection Methodology

Table 6

Attractiveness index of CA of case example.

Failure mode	Corrective action	Risk priority number	Impact component			Effort component			Attractiveness index
			Desirability index	Weight of CA goal	Payoff score of CA	Implementing cost	Lead time success of CA	Risk aversion factor
Unreliable supply of goods/merchandise (FM1)	Perform supplier evaluation CA11	27.29	0.728	7.5	7.4	7	3	0.3	175.01
	Improve supplier relationship (CA12)		2	10	−2	5	5	0.3	145.54
	Add adequacy of suppliers (CA13)		0.000304	10	−2.2	8	5	0.5	0.009125
	Improve technique of marketing research (CA14)		0.0000305	4	0	10	2	0.3	0
	Facilitate intercompany upward communication (CA15)		2	1.50	−0.4	2	4	0.1	13.64
	Improve focus on customer relationship communication (CA16)		0.00823	10	0.4	4	2	0.3	0.748
Air conditioning malfunction (FM2)	Invest staff on attending AC training (CA21)	25.38	1	2.40	2	5	3	0.2	140.60
	Purchase new AC units (CA22)		0.000304	2.40	−5.8	6	1	0.1	−0.178
	Empower available crew (CA23)		0.20	0.80	3.5	2	4	0.3	5.922