Table of Contents
Journal of Industrial Engineering
Volume 2016, Article ID 6847540, 12 pages
http://dx.doi.org/10.1155/2016/6847540
Research Article

A Framework to Measure the Service Quality of Distributor with Fuzzy Graph Theoretic Approach

Department of Mechanical Engineering, YMCA University of Science & Technology, Faridabad, Haryana 121006, India

Received 9 March 2016; Revised 20 June 2016; Accepted 27 July 2016

Academic Editor: Eleonora Bottani

Copyright © 2016 Tarun Kumar Gupta and Vikram Singh. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

A combination of fuzzy logic and graph theoretic approach has been used to find the service quality of distributor in a manufacturing supply chain management. This combination is termed as the fuzzy graph theoretic (FGT) approach. Initially the identified factors were grouped by SPSS (statistical package for social science) software and then the digraph approach was applied. The interaction and inheritance values were calculated by fuzzy graph theory approach in terms of permanent function. Then a single numerical index was calculated by using permanent function which indicates the distributor service quality. This method can be used to compare the service quality of different distributors.