[Retracted] A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example

Table 3

Mean value analysis of each dimension and problem index of student classroom satisfaction.

Dimensions (first-level indicators)	Questions (second-level indicators)	Mean of expected value (E)	Mean of actual perceived value (P)	Mean of perceived difference (P-E)	Mean of importance (W)
Tangibility	Q1	4.747	4.631	−0.115	4.535
	Q2	4.788	4.811	0.022	4.750
	Q3	4.862	4.881	0.019	4.746
	Q4	4.837	4.808	−0.029	4.749
	Mean	4.808	4.783	−0.026	4.695
Reliability	Q5	4.843	4.776	−0.067	4.617
	Q6	4.827	4.817	−0.010	4.824
	Q7	4.830	4.811	−0.019	4.714
	Q8	4.811	4.760	−0.051	4.779
	Mean	4.828	4.791	−0.037	4.733
Assurance	Q11	4.843	4.785	−0.058	4.853
	Q12	4.814	4.782	−0.032	4.821
	Q13	4.808	4.798	−0.010	4.704
	Q14	4.814	4.782	−0.032	4.601
	Q15	4.795	4.782	−0.013	4.801
	Q16	4.846	4.846	0.000	4.746
	Mean	4.820	4.796	−0.024	4.754
Empathy	Q17	4.808	4.769	−0.038	4.708
	Q18	4.817	4.827	0.010	4.840
	Q19	4.821	4.782	−0.038	4.824
	Mean	4.815	4.793	−0.022	4.790
Practicability	Q20	4.821	4.808	−0.013	4.843
	Q21	4.814	4.715	−0.099	4.814
	Q22	4.788	4.705	−0.083	4.808
	Mean	4.808	4.743	−0.065	4.822