Table of Contents
International Journal of Quality, Statistics, and Reliability
Volume 2010, Article ID 213690, 8 pages
Research Article

Process-Oriented Development of Failure Reporting, Analysis, and Corrective Action System

Department of Industrial Engineering, Ajou University, Paldal Hall 228, San 5, WonCheon-Dong, YeongTong-Gu, Suwon, Republic of Korea

Received 25 January 2010; Accepted 7 May 2010

Academic Editor: Satish Bukkapatnam

Copyright © 2010 Jae Hoon Lee et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Although failure reporting, analysis, and corrective action system (FRACAS) has two management perspectives, its tasks and related information, the previous researches and applications mainly have focused on the data management. This study is to develop a process-oriented FRACAS which supports the operation of the failure-related activities. The development procedures are (1) to define the reporting and analysis tasks, (2) to define the information to be used at each task, and (3) to design a computerized business process model and set the attributes such as durations, rules, and document types. This computerized FRACAS process can be activated in a business process management system (BPMS) which employs the enactment functions, deliver tasks to the proper workers, provide the necessary information, and alarm the abnormal status of the tasks (delay, incorrect delivery, cancellation). Through implementing the prototype system, improvements are found for automation of the tasks, prevention of disoperation, and real-time activity monitoring.