A Review of Quality Criteria Supporting Supplier Selection
Table 2
Various selection criteria that have emerged in the literature.
Selection criteria
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
Price (cost)
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Quality
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Delivery
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Warranties and claims
√
√
After sales service
√
√
√
√
√
√
√
Technical support
√
√
√
Training aids
√
√
√
Attitude
√
√
√
Performance history
√
√
Financial position
√
√
√
√
Geographical location
√
√
√
√
Management and organization
√
√
√
√
√
Labor relations
√
√
√
Communication system
√
√
√
Response to customer request
√
√
√
E-commerce capability
√
√
√
√
JIT capability
√
√
Technical capability
√
√
√
√
√
√
√
Production facilities and capacity
√
√
√
√
Packaging ability
√
√
Operational controls
√
√
Ease of use
√
√
Maintainability
√
√
Amount of past business
√
√
√
√
Reputation and position in industry
√
√
√
√
√
√
√
Reciprocal arrangements
√
√
√
√
Impression
√
√
√
√
Environmentally friendly products
√
√
√
√
Product appearance
√
Catalog technology
√
Dependability1
√
√
Flexibility2
√
√
Payment terms
√
Productivity
√
√
√
Applicable of conceptual Manufacturing
√
Manufacturing challenges
√
Driving Power
√
To match the lead times
√
Personnel capability
√
To be solution oriented
√
Global factors
√
Environmental risk
√
Dependability refers to the ability to supply items as promised. Dependability sometimes includes delivery due date, delivery accuracy, and delivery completeness.
2Ability to change or revise in the production operations. A: Dickson [6]; B: Wind et al. [10]; C: Lehmann and haughnessy [11]; D: Perreault and Russ [12]; E: Abratt [13]; F: Billesbach et al. [14]; G: Weber et al. [5]; I: Min and Galle [15]; J: Stavropolous [16]; K: Pi and Low [17]; L: Pi and Low [18], M: Teeravaraprug [19]; N: Sanayei et al. [20]; O: Parthiban et al. [21]; P: Peng [22]; Q: Bilişik et al. [23]; R: Tektas and Aytekin [24]; S: Li [25]; T: Betül et al. [26]; U: Mehralian et al. [27].