Research Article
Performance Assessment of Solid Waste Management following Private Partnership Operations in Lagos State, Nigeria
Table 1
Results of severity index on service quality scores by consumers across the income areas/LGA.
| Income areas | Sample size
| Reliability at collection (%) | Sanitary condition at bins (%) | Quick response to customers complaints (%) | Crew attitude (%) | Overall quality of service (%) |
| Low | 176 | 50 | 59 | 53 | 57 | 55 | Middle | 54 | 65 | 66 | 58 | 61 | 62 | High | 32 | 76 | 75 | 71 | 75 | 74 |
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Source: Field Survey, 2013.
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