Patient Satisfaction with Spanish Pain Centers: Observational Study with More than 3,000 Patients
Table 2
Patient satisfaction with the pain center at 3 months (PC) and satisfaction with the Spanish healthcare specialists’ service (SH) in 2012.
Items
PC
SH 2012
Time spent by the physician with you
8.6 ± 1.3
6.72 ± 2.00
Number of specialists to whom you have access
7.6 ± 1.8
7.64 ± 1.82
Waiting time at the center until seeing the doctor
6.9 ± 2.2
5.72 ± 2.11
Knowledge of your medical history and follow-up of your health-related problems
8.3 ± 1.4
6.83 ± 2.04
Confidence and trust in your doctor
8.6 ± 1.3
7.29 ± 2.01
Easiness to get an appointment
7.0 ± 2.3
5.72 ± 2.47
Equipment and technological means available at the center
8.0 ± 1.6
7.54 ± 1.75
Manners of healthcare personnel
8.7 ± 1.2
7.42 ± 1.80
Information received about your health problem
8.4 ± 1.4
7.30 ± 1.95
Medical advice on diet, exercise, smoking, alcohol, and so forth
8.0 ± 1.6
7.13 ± 2.17
Time from medical appointment request to appointment date
6.9 ± 2.2
4.94 ± 2.39
Time taken by the diagnostic tests
6.5 ± 2.2
5.04 ± 2.38
Total satisfaction
7.8 ± 1.2
Not satisfied (<6)
200 (8.4%)
Satisfied (≥6)
2,168 (91.6%)
Sanitary barometer 2012 (total, three waves). Executive management of public health, quality, and innovation. Ministry of Health, Social Services and Equality and Sociological Investigation Center (CIS), Madrid, 2013. Average score of the 12 items. Data expressed as mean ± SD (continuous variables) or (%) (categorical variables). Scores ranging from 0 (no satisfaction at all) to 10 (completely satisfied). In bold: scores above 8.0.
