Research Article
Six Sigma Application in Healthcare Logistics: A Framework and A Case Study
Table 4
Findings of VOC used to determine criticality categorization criteria.
| Suggested criteria | Average criteria rank |
| Effect of stock-out incidents or problems caused by stock-out conditions | 4.1 | Time needed to get the product from the nearest distributer warehouse | 4.1 | Availability of product in the nearest distributer or manufacturing warehouse | 4.0 | Ease of acquiring the item during diagnosis or operation from store | 3.8 | Accessibility of item at store after working hours | 3.5 | Number of alternative products in the hospital or local market | 3.3 | Unavailability of item due to maintenance or cleaning | 3.0 |
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