Six Sigma Application in Healthcare Logistics: A Framework and A Case Study

Table 4

Findings of VOC used to determine criticality categorization criteria.

Suggested criteria	Average criteria rank
Effect of stock-out incidents or problems caused by stock-out conditions	4.1
Time needed to get the product from the nearest distributer warehouse	4.1
Availability of product in the nearest distributer or manufacturing warehouse	4.0
Ease of acquiring the item during diagnosis or operation from store	3.8
Accessibility of item at store after working hours	3.5
Number of alternative products in the hospital or local market	3.3
Unavailability of item due to maintenance or cleaning	3.0