Cloud Computing (SaaS) Adoption as a Strategic Technology: Results of an Empirical Study

Table 1

Operationalization of constructs.

Construct	Items	Adapted
Perceived usefulness	(PU1) Using cloud computing enables tasks to be completed more quickly.	[45–47]
	(PU2) Using cloud computing improves work performance.
	(PU3) Using cloud computing increases work productivity.
	(PU4) Using cloud computing boosts work effectiveness.
Perceived ease of use	(PEU1) Interaction with cloud computing services is clear and easily understood.	[45, 46, 48]
	(PEU2) Working with cloud computing does not require much mental effort.
	(PEU3) Cloud computing services are easy to use.
	(PEU4) What you want to do can be easily found in cloud computing services.
Attitude toward using	(ATU1) Cloud computing provides access to most data.	[49, 50]
	(ATU2) Cloud computing is better than the previous information system in the company.
	(ATU3) Cloud computing provides accurate information.
	(ATU4) Cloud computing provides integrated, timely, and reliable information.
Behavioral intention to use	(BIU1) The company expects the cloud computing services to be used.	[47, 50]
	(BIU2) The company expects the information provided by the new cloud computing-based system to be useful.
Top management support	(TMS1) Top management is interested in cloud computing.	[11, 45, 50]
	(TMS2) Top management understands the importance of cloud computing.
	(TMS3) Top management supports the implementation of cloud computing.
	(TMS4) Top management understands the opportunities provided by cloud computing.
Training	(T1) Full training was received on cloud computing services.	[45, 49, 51, 52]
	(PT2) Received training gives confidence in the cloud computing system.
	(PT3) Training on cloud computing was sufficiently broad and detailed.
	(PT4) The trainers were knowledgeable of cloud computing services and passed their knowledge on to employees.
Communication	(C1) There is fluid communication regarding cloud computing services.	[49, 50, 52]
	(C2) There are no obstacles to addressing the topic of cloud computing.
	(C3) Honest information was received about cloud computing services.
Technological complexity	(TC1) It is hard to understand what cloud computing services do.	[11, 53]
	(TC2) Using cloud computing services takes up too much time.
	(TC3) A lot of effort is required to learn how to use cloud computing services.
	(CT4) In general, cloud computing is very complex to use.
Organization size	(OS1) Please indicate the annual business volume in the organization.	[11, 54, 55]
	(OS2) Please indicate the number of employees in the organization.