Research Article
Patients' Perceptions of Nurses' Behaviour That Influence Patient Participation in Nursing Care: A Critical Incident Study
Table 2
An overview of the two main areas along with patients’ responses to nurses’ behaviours, based on patients’ narratives of critical incidents.
| Main areas | Patients’ responses | Nurses’ behaviours |
| | Regarded as a person | - Accessible - Confirms - Listens and asks | Stimulating patient participation | Engaged through information | - Gives necessary explanations - Gives written material - Acts as intermediary of contacts - Gives tips about self-care | | Acknowledged as competent | - Discusses and makes agreements - Hands over responsibility |
| | Abandoned without backup | - Withdraws - Nonsupportive during the medical ward round | Inhibiting patient participation | Belittled verbally | - Disparages with baby talk - Makes ironic remarks about an experience | | Ignored without influence | - Decides herself and reject views - Answers curtly - Neglects making notes in records |
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